We have been informed by our Datacentre providers, IDE Group, that the power issues in their London Equinix Datacentre have now been rectified and the resulting network issues that have been experienced this afternoon have also now been resolved.
Internally, we have also seen stability in network traffic for the past hour and are now confident that this issue is now resolved. We are not anticipating further re-occurrences, and Cloudserve Services should be fully useable.
If you are still experiencing any issues with connectivity to your Cloudserve Services then please email support@cloudserve.co.uk.
We do sincerely apologise for the disruption today’s issues have caused and we will be following up with our provider to understand exactly what occurred and how this can be prevented \ mitigated in the future.
Please also note for the future that if Cloudserve identifies issues that could potentially affect service to our customers, https://status.cloudserve.co.uk is the best place to get information on this but please do call \email should you require assistance or further information.
Kind regards, Richard Swainston
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